LynxReply reads, classifies and drafts every customer message across all your channels. You simply approve.
Link your Gmail, Outlook, Facebook and Instagram accounts in under two minutes.
Every inbound message is categorised by intent, urgency and sentiment automatically.
AI generates a context-aware reply using your brand voice, knowledge base and order data.
Your team reviews, edits if needed, and sends. Full human oversight, zero bottleneck.
Context-aware drafts that match your brand tone. Trained on your knowledge base and previous conversations.
Gmail, Outlook, Facebook Messenger, Instagram DMs and comments. All in one unified queue.
Messages sorted by category, confidence score and priority. No manual triage required.
Priority tickets flagged and routed to the right person. Nothing slips through.
Manage multiple brands from one account. Each with its own tone, knowledge base and categories.
Response times, resolution rates, category volumes. Clear data to inform staffing and process decisions.
| Category | Order enquiry |
| Confidence | 96% |
| Order | #30481 |
| Status | Processing |
Track, amend or query an existing order
Return requests, label generation, exchanges
Refund status, missing credits, disputes
Quality issues, damaged goods, poor experience
Size guides, fit advice, measurements
Stock queries, opening hours, other
For brands drowning in repetitive customer email.
For letting agents managing many inboxes at once.
"We went from a 14-hour response time to under 20 minutes. The team actually finishes work on time now. It feels like we hired three extra people, but better."
Start with 50 messages free. No card required.
Book a demonstrationFive core capabilities that transform how your team handles customer communication.
Every response is generated using your brand voice, historical conversations and knowledge base. Drafts arrive ready to approve, not ready to rewrite.
Gmail, Outlook, Facebook Messenger, Instagram DMs and Instagram comments. Every message lands in one queue regardless of where it originated.
Every message is categorised the moment it arrives. Category, confidence score, urgency and sentiment. No manual sorting, no missed tickets.
Track, amend or query an existing order
Return requests, exchanges
Missing credits, disputes
Quality issues, damaged goods
Size guides, measurements
Stock queries, other
Not every message should be auto-replied. Set rules for what gets escalated, to whom, and with what priority level.
Manage multiple brands from a single account. Each brand has its own tone of voice, knowledge base, categories and connected channels.
Book a 20-minute demonstration and we will walk you through every feature.
Book a demonstrationStart free. Scale when ready. No hidden fees, no per-seat charges.
Try before you commit
For growing teams
For scaling operations
For enterprise volume
| Feature | Free | Starter | Growth | Scale |
|---|---|---|---|---|
| Messages | 50 | 500 | 2,000 | 10,000 |
| Brands | 1 | 2 | 5 | Unlimited |
| Reviewers | 2 | 5 | Unlimited | Unlimited |
| Channels | Email only | All | All | All |
| Escalation | -- | Basic | Priority | Custom |
| Analytics | -- | Basic | Full | Full + Custom |
| API access | -- | -- | Yes | Yes |
| Support | Priority | Dedicated |
A message is any inbound customer communication that LynxReply processes. Outbound replies do not count towards your limit. If a customer sends three separate emails, that counts as three messages.
Yes. You can upgrade or downgrade at any point. Changes take effect immediately and billing is prorated for the remainder of your cycle.
You will receive a notification at 80% usage. If you exceed your limit, new messages will still be received but will not be auto-drafted until you upgrade or your cycle resets.
No. All plans are month to month. Cancel at any time with no penalty. Annual billing is available at a 20% discount for Growth and Scale plans.
Yes. For organisations processing more than 10,000 messages per month or requiring custom integrations, dedicated infrastructure, or advanced security requirements, contact us for a tailored quote.
LynxReply ships with category libraries, extraction rules and escalation playbooks for the verticals we know best.
Shipping enquiries. Returns. Refunds. Sizing. Complaints. LynxReply absorbs the repetition, so your team can handle what actually needs a human.
Harriet emails about order 30481. Here is how LynxReply handles it end to end.
Boiler breakdowns at 7am. Tenant renewals. Viewings. Contractor invoices. Across a dozen buildings. LynxReply reads all of it, routes what is urgent, and drafts the rest.
A tenant at 17 Gladstone Rd emails about the boiler. Here is what LynxReply does next.
We will set up a live demo using your real email categories and brand voice.
Request a tailored demoNamed for the lynx. Quiet. Observant. Precise when it matters.
LynxReply was born from a simple observation: customer service teams spend most of their day writing the same replies to the same questions. The work is repetitive, the volume is relentless, and the best people burn out first.
We built LynxReply to handle the repetition so your team can handle the exceptions. The AI drafts. Your people approve. Every reply still carries a human signature, but nobody spends three hours on order tracking emails.
HyperLynx is a London-based automation studio. We build AI systems that work quietly in the background, making teams faster without making them redundant.
Every classification, every draft, every routing decision is made with care. We do not guess. We do not approximate. We get it right.
Every business is different. LynxReply moulds to your tone, your categories, your workflows. Not the other way around.
The best automation is invisible. Your customers never know AI was involved. Your team just wonders why the queue is empty by noon.
"Make every reply feel personal, even when it is not."The LynxReply principle
Book a demonstration, ask a question, or simply say hello.
128 City Road
London EC1V 2NX
info@hyperlynx.uk
Mon to Fri
9:00 to 18:00 GMT